The Contact Company offers an array of solutions to your telecommunications needs.
The pace of change, multi-channel capability and technological know-how are the strengths that we offer to our Tel-co partners. In a highly competitive market, excellent customer service is often the differentiator between retaining or losing customers. Understanding this challenge, along with ensuring fast-paced change is handled and communicated quickly and accurately, has allowed us to attract and grow our customer base in this sector.
As well as supporting high-volume transactional and complex customer contacts, we also have a successful acquisition and retentions team who focus on increasing both our clients’ customer base as well as product and service up-selling and cross-selling.
Regularly exceeding both in-house customer teams and smashing expected targets, our Sales team react quickly to market changes and client demands.