With fast-moving consumer goods, we identify areas for improvement and develop relationships.
High numbers of product information access, supply chain understanding and the complex world of FMCG manufacturing know-how are some of the reasons why you should let us help you with your customer contact needs.
From end-user questions, complaints and process handling, through to re-seller, distributor and supply chain partners, we’ve worked with some of the World’s largest FMCG businesses and understand the complexity and variety of challenges this sector can present to you.
Specialists in de-cyphering and streamlining multi-point processes and offering improvement and process enhancement technology, alongside high-quality resource and related services, we are ideally placed to help you improve customer experience, reduce your cost-to-serve, decrease time to market and help your business drive revenue as quickly as possible.
We’d love to talk to you about how we can help you grow your business and get your product driving revenue quickly and efficiently without compromising the customer or user experience.
We also have significant experience in supporting product recalls. Working with well-recognised UK and International brands, we have been able to mobilise recall solutions within hours of that first call; through our resource-modelling flexibility we’ve been able to deploy trained and active teams of customer and client support Advisors within those first few critical hours.
In addition, working in conjunction with our Audit, Risk and Compliance team, we can offer you the most up-to-date and compliant advice and support through often stressful and difficult situations both for you and your end customers.