Employee of the Month, May

Congratulations to The Contact Company’s Employee of the Month for the month of May, Jacinta Rainford.

Jacinta is a Team Leader on a busy retail campaign and has impressed colleagues with her approachability, work ethic, supportive management style and polite nature.

Jacinta’s colleagues explain more:

“Jacinta has all the qualities to be nominated for the Employee of the Month; if not the year, because of her hard work and self-driven attitude. She motivates others to work hard and always insures that everyone is happy.”

“Jacinta puts everyone else before herself and always puts her work before anything. She always goes above and beyond in her role, taking care of the agents in her team and going out of her way to ask how they are and talk with them about how their day has been.”

“She makes everyone’s shift so much more positive, whilst keeping a good consistent mindset- this rubs off on the people around her.”

“Jacinta always goes the extra mile; more so than is actually required, cleaning the floor and intermittently walking the floor asking every agent if they’re okay or if they need help. She is a valuable member of our team who deserves recognition for her work.”

CEO, Asif Hamid MBE: “It is clear that you are having an incredibly positive impact on your team; they commend you for your tremendous work ethic, explaining how you always take escalation calls and continued holding one-to-one meetings with your team, even during the busy ramp period. Your team say that you “put everyone else first” and that you do not even take your break until all your tasks are completed. You obviously care a great deal for your team and will do everything in your power to support them. It is also impressive to read of your efforts to ensure that the morale on your team remains high.”

Thank you for your dedication and hard work, Jacinta!

 

 

 

 

 

 

L-R: CEO, Asif Hamid MBE; Employee of the Month, Jacinta Rainford; Contact Centre Manager, Mike Rowlands; Operations Manager, Sally Anne Rogers

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