Launched in 2006, by CEO Asif Hamid MBE, the company was formed to provide exceptional service and drive cost efficiencies for businesses seeking a UK-based outsource customer service facility. As the largest privately-owned contact centre in the country, The Contact Company delivers economies of scale for all clients, whilst sharing best practice, to ensure it, and its clients, remain at the forefront of the customer service industry.
The business has grown exponentially in its first ten years: from a small start-up employing just six people, to a large, private sector employer. The quality of service and value delivered by The Contact Company has been one of the catalysts for the growing number of organisations bringing their outsourced business to the UK from overseas.
Today, The Contact Company’s customer management operations incorporate responsive, scalable services for numerous worldwide organisations, in various sectors.
The Contact Company places its employees at the heart of everything it does, acutely aware that it’s only as successful as the people it employs.
From the start, the company has consistently invested 25% of its annual profits into staff training and development. We provide the highest quality candidates with access to comprehensive training, leading technology and purpose-built facilities to deliver an unrivalled level of service in our industry, meaning your customers benefit from the best.
Take a tour of our facilities and meet the team behind our success.Book a tour