In a competitive, connected world, it’s important to stay ahead of the curve and up-to-date with industry news and information, and working time in to your day or week to catch-up on thought-leadership and customer service blogs is a great way to do so.
Listed in no particular order, these blogs are a must-read for customer experience professionals wanting to deliver stellar customer service…
HubSpot provides tools for social media marketing, content management, web analytics, landing pages, customer support, and search engine optimization, as well as offering consulting services and an online resource academy. Their blog includes content around all their areas of expertise, but features an easily-accessible sub section for CX and customer service, which they keep updated regularly.
Zendesk Inc. is a customer service software company headquartered in San Francisco, California, USA. The Zendesk blog covers all things customer experience and how this can be improved in order to drive sales and business success.
Fonolo is an industry leader in cloud-based call back and IVR solutions. The Fonolo blog talks all things customer service and includes topics such as customer experience, contact centres and crisis management.
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is also a New York Times and Wall Street Journal bestselling author. The Shep Hyken blog features both original thought-leadership content from Shep himself, alongside guest blogs.
CustomerThink is one of the largest online communities dedicated to a customer-centric approach to business. Their blog discusses the ways in which you can place customer service at the heart of everything your business does, and the return that this approach has; discussing topics such as selecting the right channels for your customers, how to earn customer trust and what is important to your customer.
Help Scout is a global customer service platform provider, which includes options to integrate the likes of your live chat, whatsapp messenger and social customer service all in one place. The blog champions customer service as being integral to business success and includes topics such as customer experience, culture and growth.
Spearheaded by technology expert and award-winning customer service blogger Flavio Martins, WinTheCustomer focusses on putting the customer at the centre of your business in order to achieve growth and business success, and covers a wide spectrum of customer service and experience topics.
Salesforce is an intelligent, integrated CRM platform for all things customer service and customer communication- whether they be existing or prospective. Their blog includes topics such as customer acquisition, innovation and future prospects/predictions for customer service, as well as industry leader opinion and discussion.
Userlike provides ecommerce live chat software for various different types of messaging platforms. They publish in-depth articles on all aspects of ecommerce and customer service with a focus on providing highly useful and actionable information to help customer service managers and ecommerce site owners do their job more effectively.
The very blog you’re reading! Our company blog is regularly updated and includes a plenitude of tips and thoughts around customer service and the customer experience; championing the need to create a customer service culture in order to fulfil your brand’s full potential.
If you need help with your customer service, then simply get in touch to find out how we can help.