We’ve made our list, we’ve checked it twice. Did we use this as an excuse to watch Christmas films all day? …Yep! Here are a few of the customer service tips we picked up from our festive favourites…
“Hello! Welcome to the Muppet Christmas Carol. I am here to tell the story” – Gonzo, The Muppet Christmas Carol
The way you greet your customer is their first impression, so make it a good one! Include your name to set a friendly/personal tone, as well as the brand name to let the customer know they’re in the right place.
“It’s so much more than a bag”- Rufus the Jewellery Sales Assistant, Love Actually
Make like Rowan, as our favourite over-enthusiastic Retail Assistant in Love Actually, and immerse yourself in the world of your product or brand. If you really believe you’re representing a fantastic brand, this will shine through.
“What do you want? You want the moon? Just say the word and I’ll throw a lasso around it and pull it down.” – George, It’s a Wonderful Life
Always do your very best for the customer; but, unlike our friend George here, don’t go making promises you can’t keep!
“Call me Elf one more time.” – Miles Finch, Elf
Making note of the customer’s name, and using it, sets a friendly and personal tone. Getting the customer’s name wrong is a serious customer service offence!
“I do not make merry at Christmas” – Ebenezer Scrooge, The Muppet Christmas Carol
It’s great to build rapport with your customer, as long as it’s appropriate and the situation calls for it. If Scrooge himself can manage to have a laugh in the end, then anyone can!
“First, we’ll make snow angels for two hours, and then we’ll go ice skating, and then we’ll eat a whole roll of Tollhouse cookie dough as fast as we can; and then to finish, we’ll snuggle!” – Buddy, Elf
There’s getting to know your customer and then there’s just trying to become their best Buddy (see what we did there?). Friendly-but-professional is the best way.
“I’m speaking in Rhyme!” – The Grinch
Your customer has come to you because you’re the expert on your product/service, so keeping it simple and accurate is the best way. Steer away from complex language or jargon that may confuse your customer (although, don’t insult their intelligence either- the customer knows best!).
“I can’t tell you that, because you’re a stranger!” – Kevin, Home Alone
Be vigilant like Kevin! Security and data protection processes are there for a reason: to protect the customer’s details and ensure they feel secure. Security for customers is of the utmost importance- especially in a technological age.
If we’ve missed out on any customer service tips from festive films, then get in touch with us via our social channels and let us know! We’d love to hear from you.