Catherine Miles

Head of Client Services


Having worked in the customer services outsourcing industry for over 35 years, supporting some of the largest UK and International brands, Catherine has supported the growth of The Contact Company and is currently responsible for the Sales, Marketing and Account Management delivery within the business.

Before joining the business in early 2008, Catherine worked for one of the world’s largest customer service outsourcers, and prior to that, worked at the largest Data Management company in the US; always in client-facing and client support roles.

Since joining The Contact Company, Catherine has worked closely with her colleagues to deliver sustained profitable growth and has identified new products and services to offer both existing and prospective clients, along with disruptive influence within the outsourcing industry.

As well as being a Mum of two very active boys, Catherine enjoys reading, gaming and playing golf (badly).