Knowing that their information is protected and won’t get into the wrong hands has allowed us to become a valuable service department to several large Financial Services institutions. Having Government-audited technology infrastructure and Class A infrastructure resiliency means that we can operate our service with the highest level of technology delivery mitigation possible.
With our Audit, Risk & Compliance team, we are very quickly able to react to changes in regulation and compliance, and have had a 100% audit pass rate from all of our clients since our launch in 2006.
From very simple transactional activity through to highly complex F.C.A. regulated activity, our focus with our FS clients is to offer the customers the same great experience as all our other support sectors, but with the added awareness and focus on the compliance elements required to deliver high-quality financial servicing.
Working closely with our Audit, Risk and Compliance teams, offering enhanced security clearance personnel, we are able to offer the kind of flexibility and volume management finesse that may sometimes prove difficult in a heavily-controlled environment. Whilst we recognise and work within the required regulations and compliance environment, we still work with our clients to offer their customers the best experience possible.
This, in turn, drives customer loyalty and upsell/crossell opportunities to our Financial Services partners; ultimately controlling and reducing the cost to serve, whilst increasing their customer base and revenue generation opportunities.
Equally, we always focus on exploring opportunities to increase product usage by customers and offer enhanced or new services based on the customers’ circumstances and needs. In-house compliance and training expertise means we can quickly and safely react and deal with unexpected or unusual events, regardless of the client or nuances of your service and product offering.
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