It's no Lottery working with The Contact Company
Helping support one of the biggest product launches of the year has secured over 100 jobs at The Contact Company.
The Health Lottery will aim to raise in excess of £50 million for health charities across Great Britain. Tickets cost £1 and the draw is shown on Channel 5 at 9:55pm every Saturday night. TCC have worked closely with The Health Lottery since early this year to prepare the team and space within TCC's new £6 million offices in Birkenhead to support the new venture from a Customer Services perspective.
Having completed extensive training earlier this month, the team are now handling communication from lottery customers via 'phone and e-mail, helping with general lottery enquiries through to technical questions about on-line play. In addition, the TCC team offer support to the 40,000+ retailers who are selling tickets and paying out prizes to winners.
Health Lottery Chief Executive Martin Hall commented 'I'm delighted to have partnered with such an experienced, customer focused and professional outfit. The last 6 months have been extremely exciting and challenging but I know that our Customer Service requirements have been in good hands.'
Asif Hamid, TCC CEO added 'We've been involved with many new product and service launches over the years and the complexity of this solution has give us some interesting challenges. The team here however have such diverse experience and significant talent that it has been a pleasure to provide The Health Lottery and their customers with exceptional service. It's very exciting to support such a significant brand launch and we're delighted to be working with The Health Lottery.'
Over £10 million has already been raised for health related good causes. Money raised will not go towards services that are covered by existing NHS funding but instead will be directed to areas of health inequalities in local communities. The good causes supported include giving respite holidays for young people who are the main carers for their parents, supporting adults with learning disabilities as they enter adulthood and funding support to families affected by demetia. Over 50 charities have benefited from the good cause money raised so far including Mencap, Alzheimer's Society, Adapt, School Food Trust, Youth Sport Trust and Princes Royal Trust for carers.