Great Little Trading Company Customer Service is Child's Play for The Contact Company
Great Little Trading Company (GLTC) has chosen TCC to look after all its Customer Service requirements from order placement and product enquiries through to e-mail activity and catalogue requests.
GLTC are confident that TCC will work in true partnership with them to ensure that their customers are provided the highest quality of service possible through a cost effective and efficient solution. TCC will be working hard to exceed GLTC's customers expectations and deliver a service that will consistently delight their customers and protect their brand and values.
Asif Hamid said of securing the contract:-
'We are thrilled to have successfully attracted such a respected brand in the mail order Industry. GLTC are known for their high quality products and equally high quality of service that they give their customers. We are all looking forward to increasing this level of service and driving value to GLTC in everything we do. We are also delighted to be providing long term job security to all those who will be supporting this account and creating yet more sustainable employment in the Wirral and broader North West area.'
For the 3rd year running Great Little Trading Company has won the Best Children's catalogue at the UK's mail order industry awards (ECMOD), presented in April 2009. Coupled with the honours The Contact Company has won over the last 3 years including the Think Big! and New Business of the Year awards, the partnership is destined to achieve all its goals and provide GLTC's customers with the highest service.
Kathryn Clarke, Head of Operations GLTC said:-
'We decided to choose The Contact Company due to the fact that they have taken the time to really understand our business, the challenges we face and our passion for making our customers lives easier. Their commitment to quality and desire to constantly improve our customers' experience, coupled with a focus on a cost effective service made our decision to choose them very simple in the end!'