So exactly how do you “employ the best”?
The face of the call centre industry has changed in the past twenty years…. No longer do we consider the role of call centre staff to be employed on a temporary basis, wheeling them in and out every few weeks. We provide real opportunities for our agents; with full time contracts, paid holidays and what we feel is a unique working environment.
With many of our staff being enrolled on courses to achieve qualifications such as NVQ Customer Service; from levels 2 to 5, we believe that our employees are the future of our firm.
Vacancies are advertised both internally and externally- every opportunity is provided for our existing staff to develop and meet their full potential, in order to provide the best service for you and your clients.
Our business philosophy is to help and drive our staff - both our CEO and Managing Director have worked their way up from the bottom rung of the ladder from being telephone operators- so we know what we‘re talking about. Having both enjoyed significant career success they work to ensure that their staff learn and achieve all of their career aspirations.
The development of our staff is a crucial part of our organisation. That’s why we’ve already committed ourselves to the Investors in People Accreditation and continuously offer NVQ training and accreditions so that we can bring out the best in our new and existing staff.
Truly great customer management people are born not made. There’s just something about them that makes them different. There’s a “spark”, and we can spot it a mile off.
They don’t have to have previous experience because we’re extremely thorough with our training. They do have to have a personality and a "want" to make things happen. It’s this combination of personality and motivation that your customers will appreciate, and what sets us apart in the industry.
If you or someone you know has this "spark", we'd really like to find out more about you. Just send us an email telling us all about yourself and we’ll be in touch with you.