Employee of the Month, January

Congratulations to The Contact Company’s Employee of the Month for the month of January, Emma Khaleel.

Emma is a Team Leader on a busy telecommunications campaign, who is always happy to help.

Recently, Emma moved in to a seconded Team Leader role and has taken to her new role extremely well and with great enthusiasm. Emma’s Line Manager explains more: “Emma has been in a seconded Team Leader role for just a few months now and has shown phenomenal progression. Emma has received commendations from our client, Account Manager and our Contact Centre Manager for her excellent work and attention to detail.

Emma has earned nothing but respect from her team, and on a regular basis different Customer Service Advisors have approached me full of enthusiasm, telling me of how she works on their development and has inspired them to do better and to move forward in their career at The Contact Company.

On more occasions than I can count, Emma has stayed extra hours, because she wants to do additional work for the benefit of the floor or her team. Emma’s Passion, commitment and skill have been a welcome asset to my team and I feel incredibly proud to witness how much she has developed in such a short space of time. I guarantee we will see big things from her in her future within The Contact Company!”

CEO, Asif Hamid MBE, commented: It is clear that despite the short period of time in your seconded Team Leader role, you have shown exceptional progression. It is also fantastic to hear how you have earned a great deal of respect from your colleagues and superiors alike: your Contact Centre Manager, Graham Kelly, writes that you have a “natural ability” for the Team Leader role and your Operations Manager, Albert Smyth, comments on how he regularly has Customer Service Advisors tell him that you inspire them to do better and advance within the business.”

Thank you for all of your hard work, Emma!

 

L-R: Head of Client Services, Catherine Miles; Employee of the Month, Emma; and the campaign client, Dave Brown