We work in partnership with our clients to become a seamless extension of their brand. We work flexibly, innovatively and efficiently to help our clients deliver a fantastic customer experience.
Our relationship with this telecommunications business began in 2013 when a high street mobile phone re-seller decided to launch their own brand into a very competitive mobile market. Aimed at a niche customer group, the brand grew to over 100,000 customers within the first 18 months in the market and we supported them through this incredible growth period.
We partnered with this well-known high street brand to deliver customer service experiences and contact centre services since 2011. The partnership grew from an initially tactical engagement driven by an urgent business need into a strategic partnership engaged in customer experience transformation for one of the UK’s leading fashion retailers.