The Contact Company's Mission:
‘Our mission is to provide added value to improve the business of our clients. We will exceed their business expectations by helping them to improve their customer service offering; profitability; and better understand their customers with a partnership approach’.
A word from us:
"Are you considering outsourcing your customer service requirements or are you already outsourcing these services. Are you looking at ways of increasing customer retention or offering upsell or crossell products and services whilst striving to reduce your in house costs. At The Contact Company we believe we are ideally placed to help you with the challenges mentioned above and would be happy to offer you a no obligation business assessment.
Having successfully purchased and launched our new 6 storey flagship building at the entrance to the Queensgate tunnel on the Wirral we are ideally placed both physically and operationally to offer clients the best possible support for their Customer Service needs through 2012 and beyond. Through decades of experienced management and a complete quality focus we consistently over achieve against our clients targets and deliver a service that protects both the client brand and their customers' confidence during these difficult economic times.
Established in 2006 our rapid expansion and rise to prominence has been phenomenal - however we fully understand that the Customer Service industry is extremely fast paced. That's why we haven't stopped developing our own unique ideas and processes to keep ahead of the game. We've also invested heavily in our systems and people to offer the best solutions before our competitors even realise they need them.
If you'd like to find out how we can help you make it through the current turbulent market place, retain your customers and improve your revenue/cost balance feel free to give me a call or drop me an e-mail to asif@thecontactcompany.co.uk"